In the 21st century, advances in science and technology have driven innovations in providing teleradiology services, but nothing is more important than the human touch. Our service approach is based on putting people first, so a “live” person is always available via telephone to answer questions, coordinate conference calls, or escalate issues as necessary.
Our Client Services Center (CSC) is the hub or control center of NexxRad Teleradiology Partners’ operations. The CSC team of representatives are available 24/7/365 – so regardless of the day or time, our team is there for you on the other end of the phone or via email - not unreachable in a labyrinthine voicemail system. With over a decade of experience, our seasoned team will work with you, step-by-step, to ensure that all hospital and practice requirements are met completely and in a timely manner.
NexxRad Teleradiology Partners' service team (Clients Services Manager and Service Representatives) coordinate the communication and transmission of images with originating hospitals, perform triage, trouble-shoot technology problems, facilitate prompt callbacks, prepare paperwork and reports, and deliver results. Offloading the administrative and technical burdens allows our radiologists to focus exclusively on image interpretation. Each of NexxRad Teleradiology Partners’ CSC Representatives has been through customer service and medical terminology training and understands the urgency of the service being provided to our customers.
When Critical Findings are identified, one of our CSC Representatives will facilitate a call directly between the reading radiologist and the referring licensed caregiver to discuss the findings and follow-up the conversation with an interpreting report.
Our Client Services Manager will act as your personal account manager; becoming your direct contact for any concerns or comments that you might have. The Client Services Manager is also responsible for introducing new procedures and service upgrades as they are developed. The CSC as a whole will strive to offer customer service and quality interpretations that exceeds the expectations of our clients and dutifully meet HIPAA and Joint Commission standards.